My rating: 5 of 5 stars
Enjoyed Covey’s breaking Trust down into four components: integrity, intent, capability and results. Highlighting how integral they (and Trust) are in effective leadership. Trust is part character and part competence. This isn’t something we like to hear. Furthermore, there is a nice dissection into the waves of Trust:
Self trust: the key principle underlying this wave is credibility
Relationship trust: the key principle is consistent behavior
Organizational trust (inside the organization): the key principle is alignment (creating structures, systems, and symbols of organizational trust)
Market trust (outside the organization): the underlying principle is reputation (your organizational brand)
Societal trust: the key principle is contribution
I have been spending a lot of time on Organizational trust in the way of alignment and the work here is powerful. If you want a deep understanding of trust. I highly recommend. Super quick read that was impactful and real.